Our objectives with the Patient Call Back Program

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• Provide a continuity of compassionate care for each patient and improve overall patient satisfaction levels.
• Help patients remain healthy enough to stay in the comfort of home and prevent future emergency room visits or admissions to the hospital.
• Provide information about local community care resources such as the National Council on Aging and Meals on Wheels when requested.

To monitor the recovery of each LHC Group patient, we created a Patient Call Back Program. Our Patient Call Back Program is a way for us to contact patients after their care has been completed, in order to check on their health as well as gauge patient satisfaction.

Here’s how our Patient Call Back Program works. If you are a patient who received care from LHC Group, you will receive two phone calls from one of our Patient Call Back Program specialists after your care has been completed.

You will receive Call No. 1 approximately 15 days after you leave our care. The focus of this first call is to make sure you were satisfied with the services you received. The Patient Call Back Program specialist will also be focused on any feedback you may give about what our caregivers did well or any areas where we may need to improve our services. The specialist will also check to see how you are doing and if you need any further assistance or care.

Call No. 2 is made about 45 days after you have left our care. During this call, the Patient Call Back Program specialist will ask questions designed to find out specific information about your condition based on your primary diagnosis. Call No. 2 will fall into one of the following two categories.

1. If you had a primary diagnosis other than chronic obstructive pulmonary disease or congestive heart failure, we will ask you a simple set of questions. We will inquire how you are feeling, if you are experiencing any pain, whether you are taking medication as prescribed and if you have had any major changes in your condition (i.e., falls, visit to the hospital, etc.) since leaving our care.
2. If you had a primary diagnosis of COPD or CHF, we will ask more detailed questions, because these two conditions require more extensive follow-up than most other illnesses. This will provide us with important information about your condition and how your recovery is coming along.

Call No. 2 is designed to help ensure you are still doing well in your recovery.

We are very thankful that you have chosen to receive care from an LHC Group agency. Each and every patient is very important to us, and we want you to know that we truly care about your continued health and well-being.