Our objectives with the Patient Call Back Program

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• Provide a continuity of compassionate care for each patient and improve overall patient satisfaction levels.
• Help patients remain healthy enough to stay in the comfort of home and prevent future emergency room visits or admissions to the hospital.
• Provide information about local community care resources such as the National Council on Aging and Meals on Wheels when requested.

To monitor the recovery of each LHC Group patient, we created a Patient Call Back Program. Our Patient Call Back Program consists of two phone calls to your patient once he or she leaves an LHC Group affiliate’s care.We check on your paitent’s condition and measure his or her overall satisfaction.

Your patient will receive the first call from a Patient Call Back Program specialist approximately 15 days after leaving our services. The Patient Call Back Program specialists are LHC Group-trained employees, aiding in the recovery process by placing calls and receiving extensive feedback from your patient after discharge. The main objective of this call is to make sure your patient was satisfied with the services we provided. The patient is then asked for any feedback on the caregiver’s performance, areas for improvement and if he or she needs further assistance.

The second call is made around 45 days after discharge. The Patient Call Back Program specialist asks questions designed to find out specific information about the patient’s condition based on the primary diagnosis.

At LHC Group, our Patient Call Back Program objectives are to provide a continuity of compassionate care for each patient and improve overall patient satisfaction levels. We want to help your patient remain healthy enough to stay in his or her home and prevent future emergency room visits or admissions to the hospital. We also provide pertinent information to the patient upon request about local and other community resources, such as the National Council on Aging and Meals on Wheels.