March 7, 2019

LHC Group’s latest quality and patient satisfaction 
scores again outperform national averages

LAFAYETTE, La. – LHC Group, Inc.’s (NASDAQ: LHCG) most recent quality and patient satisfaction ratings continue to lead the home health industry and outperform national averages – according to the latest Centers for Medicare and Medicaid Services (CMS) Five-Star Quality Rating System results released in January 2019.

The CMS Five-Star Quality Rating System results are released quarterly and rank providers in two categories: “Quality of Patient Care” and “Patient Satisfaction.” The system was instituted by CMS as part of its Home Health Compare website to provide a tool for consumers to use when choosing a home health care provider.

In evaluating the latest scores, Jefferies Group LLC – a New York-based global investment bank and institutional securities firm that provides financial advisory services – stated that publicly traded providers like LHC Group “continue to deliver industry-leading quality metrics,” and that “Stars ratings performance should drive market share gains and lengthen growth runway.”

“Our view is that as hospitals and physicians increase focus on performance-based reimbursements, referral flows will continue to shift toward higher quality players,” the Jefferies report said.

Jefferies analysts once again separated LHC Group’s results based on its previous standalone businesses from its pro forma star ratings based on the April 2018 acquisition of Almost Family (AFAM).

LHC Group, excluding Almost Family and other recently acquired providers, once again led the industry with an average score of 4.75 in the quality category – compared to a national industry average of 3.28. With Almost Family and recent acquisitions included, LHC Group’s combined quality score was 4.16.

In the patient satisfaction category, LHC Group same store providers, excluding Almost Family and recently acquired providers, achieved an average score of 4.11 – also the top mark among home health providers and a favorable comparison to a national average of 3.55. With Almost Family and recent acquisitions included, LHC Group’s combined patient satisfaction score was 3.92.

LHC Group’s latest CMS Star Ratings achievements also include:

  • 99 percent of LHC Group same store providers, excluding AFAM and recent acquisitions, have a quality rating of four stars or better.
  • 85 percent of LHC Group same store providers, excluding AFAM and recent acquisitions, have a patient satisfaction rating of four stars or better.
  • 136 LHC Group providers achieved a five-star rating in at least one of the two categories.
  • 38 LHC Group providers achieved a five-star rating in both the quality and patient satisfaction categories.

The Jefferies report further stated: “Improvements in LHCG’s home health star ratings has translated to higher same store revenue growth rates; we believe legacy AFAM star ratings could reach LHCG’s average within 18 months.”

“Providing outstanding quality and service at the community level is our core mission,” said Keith Myers, LHC Group chairman and CEO. “Once again, our professional clinicians and support staff around the nation have demonstrated their commitment to that mission – as confirmed in our recent CMS Star Ratings performance. The consistently high performances achieved by our local teams around the nation are the result of a company-wide commitment to quality and service at every level of our organization.”

To access more detailed information on the latest scores, visit Data.Medicare.gov.

About LHC Group, Inc.

LHC Group, Inc. is a national provider of in-home healthcare services and innovations, providing quality, value-based healthcare to patients primarily within the comfort and privacy of their home or place of residence. LHC Group’s services cover a wide range of healthcare needs for patients and families dealing with illness, injury, or chronic conditions. The company’s 32,000 employees deliver home health, hospice, home and community based services, and facility-based care in 36 states – reaching 60 percent of the U.S. population aged 65 and older. LHC Group is the preferred in-home healthcare partner for 340 leading hospitals around the country.