LAFAYETTE, La. – In the latest Centers for Medicare & Medicaid Services (CMS) star ratings data – released in October – LHC Group, Inc. (NASDAQ: LHCG) achieved the highest average rankings in the home health industry in both the quality and patient satisfaction categories.
With a highest possible rating of five stars, LHC Group providers across the nation outdistanced the national average, achieving an average quality rating of 4.3 (compared to a national average of 3.3), and an average patient satisfaction rating of 3.9 (compared to a national average of 3.4).
The CMS star ratings results are released quarterly and rank providers in two categories: “Quality of Patient Care” and “Patient Satisfaction.” The ratings system was instituted by CMS as part of its Home Health Compare website to provide a “tool for consumers to use when choosing a home health care provider.”
In the October 2017 results, LHC Group saw 16 of its home health locations achieve a five-star rating in both categories and another 76 achieve five stars in at least one. In addition, 131 of the company’s locations achieved a four-star rating or better in each category, while another 80 locations earned four stars or better in at least one category.
“Once again, our professional clinicians and support staff around the nation have demonstrated their commitment to our core mission – providing outstanding quality and service at the community level,” said Keith Myers, LHC Group chairman and CEO. “Our company culture is built on a foundation of service at the local level. No matter how much we grow, our first duty is to help improve the quality of healthcare available in each individual location we are privileged to serve.”
LHC Group is a national provider of post-acute care services with over 14,000 employees operating more than 450 locations in 27 states.
CMS star ratings are highly respected performance indicators for home health providers and are viewed as a key differentiator in the post-acute care industry. As healthcare providers seek ways to better support the health and well-being of their patients both within and outside hospital settings, effective post-acute care solutions are growing in importance.
About LHC Group, Inc.
LHC Group, Inc. is a national provider of post-acute healthcare services, providing quality, cost-effective healthcare to patients primarily within the comfort and privacy of their home or place of residence. LHC Group provides a comprehensive array of healthcare services through home health, hospice, community-based services, and facility-based services.