All new employees and new contractors — and all employees and contractors on an annual basis —must attend a one-hour orientation on the LHC Group corporate compliance and ethics program. We also require annual distribution of the code of conduct and ethics; each employee, including contractors, must receive, acknowledge, review and attest to the code. All attestation statements are tracked and stored.
Additional specialized training is offered in areas such as eligibility for home health and hospice, HIPAA, privacy and security, clinical and quality, coding, billing and reimbursement and sales and marketing. Training is delivered through webcasts, online courses and instructor-led sessions. All training is tracked in the company’s learning management system.
We have a full suite of compliance policies and procedures. We perform a routine review and revision of our policies and procedures to stay abreast of both internal and external developments. All employees receive updated policies and procedures for review, specifically those that are directly related to job function.
Our compliance policies include a code of conduct related to sales, marketing, education and entertainment activities with referral sources. This policy establishes rules and procedures governing our employees’ interactions with current and potential referral sources as well as those with the ability to influence or recommend a referral to one of our providers, helping ensure current regulations and laws are followed.