At LHC Group, our standards of behavior are more than what we strive to do. They are who we strive to be. We hold ourselves to a higher standard in recognition of our higher purpose – It’s all about helping people.
Standards of behavior
- We communicate to achieve success.
- We commit to exceptional service.
- We represent our organization professionally.
- Together, we are a team.
- We always put safety first.
- We ensure privacy and trust.
- We treat everyone with respect.
| Keith G. Myers, LHC Group’s chairman and CEO, talks more about how we communicate to achieve success. |
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- I will greet everyone with a smile.
- I will listen to others with interest and respond with patience and tolerance.
- I will say “please” and “thank you.”
- I will use proper tone and body language.
- I will communicate effectively.
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| Cathy Newhouse, LHC Group’s senior vice president of clinical program development and innovation, talks more about how we treat everyone with respect. |
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- I will take ownership of my actions and decisions.
- I will pursue professional growth and development.
- I will use respectful and appropriate language.
- I will stop the spread of rumors and gossip.
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| Joshua L. Proffitt, LHC Group’s executive vice president, general counsel and corporate secretary, talks more about how we ensure privacy and trust. |
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- I will respect everyone’s privacy and cofidentiality.
- I will follow all HIPAA regulations.
- I will conduct conversations with discretion.
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| Barbara Goodman, LHC Group’s senior vice president of clinical services, talks more about how we always put safety first. |
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- I will follow LHC Group safety procedures.
- I will promptly report all injuries to an immediate supervisor.
- I will keep the workplace safe and secure.
- I will keep passwords confidential.
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| Marcus D. Macip, LHC Group’s executive vice president and chief administrative officer, talks more about how together we are a team. |
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- I will work together with all departments to succeed.
- I will be loyal to my co-workers.
- I will come to work with a positive attitude.
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| Angie M. Begnaud, LHC Group’s senior vice president of home care operations, talks more about how we represent our organization professionally. |
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- I will adhere to the dress code policy.
- I will take pride in my appearance, because I am a direct reflection of LHC Group.
- I will keep my work area clean and organized.
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| Don D. Stelly, LHC Group’s president and COO, talks more about how we commit to excellent service. |
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- I will meet or exceed the standards listed on my job description.
- I will treat everyone as a professional.
- I will accept responsibility for my actions.
- I will report to work as scheduled.
- I will use my mistakes as an opportunity for growth.
- I will follow all LHC Group policies and procedures.
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