Our standards of behavior

At LHC Group, our standards of behavior are more than what we strive to do. They are who we strive to be. We hold ourselves to a higher standard in recognition of our higher purpose – It’s all about helping people.

Standards of behavior

  • We communicate to achieve success.
  • We commit to exceptional service.
  • We represent our organization professionally.
  • Together, we are a team.
  • We always put safety first.
  • We ensure privacy and trust.
  • We treat everyone with respect.

Keith G. Myers, LHC Group’s chairman and CEO, talks more about how we communicate to achieve success.

  • I will greet everyone with a smile.
  • I will listen to others with interest and respond with patience and tolerance.
  • I will say “please” and “thank you.”
  • I will use proper tone and body language.
  • I will communicate effectively.
Cathy Newhouse, LHC Group’s senior vice president of clinical program development and innovation, talks more about how we treat everyone with respect.

  • I will take ownership of my actions and decisions.
  • I will pursue professional growth and development.
  • I will use respectful and appropriate language.
  • I will stop the spread of rumors and gossip.
Joshua L. Proffitt, LHC Group’s executive vice president, general counsel and corporate secretary, talks more about how we ensure privacy and trust.

  • I will respect everyone’s privacy and confidentiality.
  • I will follow all HIPAA regulations.
  • I will conduct conversations with discretion.
Barbara Goodman, LHC Group’s senior vice president of clinical services, talks more about how we always put safety first.

  • I will follow LHC Group safety procedures.
  • I will promptly report all injuries to an immediate supervisor.
  • I will keep the workplace safe and secure.
  • I will keep passwords confidential.
Marcus D. Macip, LHC Group’s executive vice president and chief administrative officer, talks more about how together we are a team.

  • I will work together with all departments to succeed.
  • I will be loyal to my co-workers.
  • I will come to work with a positive attitude.
Angie M. Begnaud, LHC Group’s senior vice president of home care operations, talks more about how we represent our organization professionally.

  • I will adhere to the dress code policy.
  • I will take pride in my appearance, because I am a direct reflection of LHC Group.
  • I will keep my work area clean and organized.
Don D. Stelly, LHC Group’s president and COO, talks more about how we commit to excellent service.

  • I will meet or exceed the standards listed on my job description.
  • I will treat everyone as a professional.
  • I will accept responsibility for my actions.
  • I will report to work as scheduled.
  • I will use my mistakes as an opportunity for growth.
  • I will follow all LHC Group policies and procedures.